Where do we ship from?

We dispatch all products from our pleasure warehouse, based in Osborne Park, Western Australia.

Will I be charged a customs tax?

Please note that Import duty and taxes may be payable on your order depending on the trade agreements your country has or has not with Australia.

Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order. We are unable to quote this amount as every country is different.

Rose Kegel Weights is not responsible for any import charges, duties, or taxes for international sales. In some cases, packages can be delayed due to matters outside of our control.

If your local customs ask for an invoice, then your order confirmation is your invoice

Please contact us if you require any further information

How long will my parcel take to arrive?

All our orders are shipped within the first 2-4 days of receiving the order*.

For domestic deliveries please refer to the below:

Standard within Australia: Allow 3-5 business days for delivery once dispatched. 

Express within Australia:  Allow 1-3 business days for delivery once dispatched. 

All orders are packed in the same order we receive them and our working days are Monday to Friday. Please keep in mind that choosing express postage does not mean that it would be sent first. - If you have any urgent requests please email to: hello@rosekegelweights.com and we will review this on a case by case basis.

For updates within Australia Post, please check: https://auspost.com.au/service-updates/domestic-delivery-updates

For international orders we send our parcels via Standard International (AusPost).

AusPost delivery times can take anywhere between 9 to 25 business days. Due to COVID, delivery times via AusPost can vary and delays can occur without previous notice.

For updates within Australia Post, please check: 

https://auspost.com.au/service-updates/international-delivery-updates

*It may take slightly longer during busy seasons and sales.

What does ‘pre-order’ mean?

If your order is on ‘pre-order’, it means we don’t have the item in stock and are waiting for it to arrive to our warehouse.

Please refer to the approximate dispatch date on your product.

If you order items that both are available/ in stock, as well as on pre-order, we will send your products all at once. You will not receive your orders in two separate parcels. So if you want to receive your order quickly, do not order items on ‘pre-order’.

Pre-order expected dates of dispatch may also change , due to our suppliers shipping status.

You are able to email the team and offer to pay a second shipping fee to pay for shipping two packages separately.

How can I track my order?

Regarding tracking, please note that it is your full responsibility to monitor the tracking delivery of your package. If for any reason you are unable to do this and the item is returned to our shop you will be charged to re-ship the package.

We recommend monitoring the tracking link which we send once your product ships and to contact the shipping provider if you notice a delay. Please check your inbox or junk mail for an automated email from us with your tracking number.

All items are posted though Australia Post and DHL and can be tracked here:

Australia Post: https://auspost.com.au/mypost/track/#/search

What happens if my product is lost or stolen?

On the very rare occasion, parcels may get lost or stolen. In these situations we lodge an investigation with Australia Post to put in an insurance claim, which can take some time. If you have tracked your parcel and it outlines being ‘delivered’, but is missing from your door step or letter box, please contact your local post office facility as it may still be at the PO box, in transit or being re-delivered. Please email us so we can rectify this situation.

Do we accept returns?

Due to the nature of our business we do not accept returns (no refunds or exchanges). If your product has been damaged during transit, please contact us within the first 7 days of receiving your order.

Change of mind?

If you change your mind, orders may be cancelled and a credit note given if you contact us within 24 hours of placing your order and we have not yet processed it or shipped it. Cancellations will only be accepted by email - hello@rosekegelweights.com

Discount codes

All discount codes need to be added at the checkout. No refunds will be issued if you have forgotten to use a discount code. ONLINE ONLY